Frequently asked questions

Click the Resident Portal button at the top of any page, or go straight to pointwest.managebuilding.com, and sign in with the email address we have on file. If this is your first time, look for a welcome email from donotreply@managebuilding.com with a link to set up your account — it sometimes lands in spam. Can’t find it? Give us a call and we’ll send a fresh one.

It happens. Click Forgot your password? on the portal sign-in page, and a reset link will be emailed to you within a few minutes. If it doesn’t arrive or the link doesn’t work, call us at (303) 447-1502 or email info@point-west.com and we’ll send a reset link directly to your email on file.

1. Log in to the Resident Portal.
2. Click Requests in the menu — or Create request right from the home screen.
3. Choose Maintenance request.
4. Pick the closest category — appliance, electrical, heating & cooling, plumbing — or “general” if you’re not sure.
5. Give it a short subject line (like “Leaky kitchen faucet”) and describe the problem in as much detail as you can.
6. Attach a photo or two if you’re able — it helps us show up with the right parts.
7. Submit. You can follow the status and message us about it any time under Requests.

*If it’s an emergency, please also call us right away at (303) 447-1502 and leave a message in the emergency mailbox.

Visit our rental application page, or click “Apply” on any listing you’re interested in. You’ll need to create an account to start your application.

If you have roommates, each person planning to live in the property needs to create their own account and submit their own application.

We’d love to show you around. Call us at (303) 447-1502 or email info@point-west.com with the property address and a couple of times that work for you, and we’ll set it up — usually within a day or two.

Yes. We only accept applications from people who have seen the property in person. Reach out and we’ll get a tour on the calendar.

The application fee is $20 per resident, paid when you submit your application.

Yes — everyone who plans to live in the property needs to submit their own application, roommates included.

It depends on the property. Some of our homes welcome pets with an additional deposit and a monthly pet fee. If a listing doesn’t mention pets either way, just ask us about that specific property and we’ll let you know.

We’d be glad to talk — we’ve handled sales, leasing, and property management in Boulder County since 1989. Call our main line at (303) 447-1502, or email our broker, Steve O’Donnell, directly at steveo@point-west.com.